The four steps to clear communication with business teams

Lots of communication consultants give advice about clear communication with business teams. One of the most common tips is to use language the audience understands. But what does that really mean? And what is language they...

Better communication means better collaboration

Your IT and software departments have a collaboration problem. A big problem. This isn’t my opinion, this is the finding of a Forrester research study. Most IT leaders say they need to improve IT team collaboration. One simple...

When to use business language is a matter of perspective

How do we know when to use business language at work? This simple question has a not so simple answer - it depends. It turns out, using business language is a matter of perspective. In a previous article I described the three...

What language do you speak at work?

What language do you speak at work? I’m not talking about English or Spanish. I’m talking about the type of language you use to communicate ideas and information. Is it business language, or technical language? Or something...

How to talk about issues

Issue happen at work, that is a fact of life. But just because they happen often doesn't mean we know how to talk about issues. In this article you will learn about the reasons IT teams should communicate with business teams about...

How to talk about off-cycle releases

In a previous article I shared Five reasons why you must talk about off-cycle releases with your business teams. This article goes beyond the why into the when and how. If you want effective, relationship building discussions about...

Five reasons why you must talk about off-cycle releases

In the previous article, you learned how to talk to the business teams about software releases and release schedules. There is one type of release that section did not include - how to talk about off-cycle releases. The off-cycle...

How to talk about release schedules

Many IT departments deliver their work in releases. These are also called iterations, or cycles. Yes, some companies have a ‘continuous release’ capability. But most companies in the world still operate with periodic releases....