Videos
Improve your communication at work with my practical advice in bite-sized videos.
10 videos in this series
Start a work conversation
This series of bite-sized tips shows how to start effective conversations at work. Topics include:
- How to get someone’s attention
- The best way to get to the point
- Simple ways to summarise your topic
Jump to videos
Start a work conversation
How to talk about risks
How to talk about project issues
Write great emails
Have great meetings
How to update stakeholders
How to pitch an idea
How to talk to executives
How to talk to non-experts
How to facilitate a meeting
How to ask questions at work
15 steps for successful meetings
11 videos in this series
Talk about risks
Practical tips to have better conversations about risk. Topics include:
- The three things to include in your risk updates
- Different formats for structuring risk statements
- Focusing on what’s important to the audience
- Separating risks from issues
13 videos in this series
How to talk about project issues
These short videos will help you talk about project issues with any stakeholders. Discover how to:
- Describe issues form the audience’s perspective
- Include appropriate information about impacts and time frames
- Give options and make recommendations
- Stay cool when you don’t know what to do next
14 videos in this series
Write great emails
Improve your business emails with tips from my award-winning book Effective Emails. Topics include:
- Informative subject lines
- What to write in the first line
- Getting to the point
- Handling questions, actions, and decisions
- Managing email chains
- And more
21 videos in this series
Have great meetings
Make your meetings shorter and more efficient with these simple techniques. Discover how small changes can make a big difference, including:
- Exactly what to write in the invitations
- Introductions that make meetings better
- Tracking progress to a defined output
- Simplifying the minutes and notes
11 videos in this series
How to update stakeholders
Stand out in a good way in all your status meetings with updates people actually want to listen to. Learn how to:
- Keep it short
- Pick the topics the audience cares about
- Limit the updates to three topics
- Avoid too much detail
16 videos in this series
How to pitch an idea
Got an idea to share? Want to get support for it? Then follow these simple steps and increase the chance of getting people to listen and support you.
- Have a single clear point
- Consider the audience perspective
- Focus on what the idea achieves instead of how it works
- Know the effort required
- Know the timeframes
- Say what happens if your idea is ignored
9 videos in this series
How to talk to executives
Talking to, updating or presenting to executives can be daunting. Make it easier by following the advice in these short videos. Tips include:
- Get to the point quickly
- Make the impact of the message clear
- Say what you need them to do
- Be specific about the effort involved
- Define the outcomes clearly
13 videos in this series
How to talk to non-experts
Communicating between teams, with executives, and with people who don’t know your topic can be challenging. It can feel like you are speaking a different language. For easier and more successful communication, try the methods in these short videos. Tips include:
- Choose the right perspective for the audience
- Consider the expertise level gap
- Show how the topic impacts the audience
- Describe efforts & outcomes
- Focus on what instead of how
- Use the ‘magic box’ to keep things simple
10 videos in this series
How to facilitate a meeting
Great meetings need more than just good preparation and planning. The conversation can’t just run free, it must be managed to achieve the purpose and output you need. If you want effective meetings, try using the tips in this video series. Tips include:
- Track progress towards the goal or output
- Be aware of the time
- Stop a topic if it isn’t relevant
- Don’t do all the talking yourself
- Pay attention to who is and who is not talking
16 videos in this series
How to ask questions at work
Asking questions seems easy, but how often do you not get the answer you need, want or expect? You may be surprised to learn the cause of bad answers is often poorly asked questions. Getting better answers starts with asking better questions. Find out how to improve your questions with these simple tips:
- Have a clear purpose for the question
- Consider the timing and audience
- Make the context clear
- Exclude the reason why you are asking
- Split complex questions into smaller parts
15 videos in this series
15 steps for successful meetings
This video series is a free training course for better meetings. The 15 steps show you how to plan, introduce, run, and wrap up a meeting. Learn how to stay on track and produce something valuable in every meeting.