by Chris Fenning | 30 Oct 2026 | Newsletters
Imagine you knew exactly what your manager wants to hear when you spoke to them. What difference would that make to your job? I’m not talking about giving them good news all the time. I’m talking about knowing what information they actually need from you...
by Chris Fenning | 13 Jul 2026 | Communicating with non-experts
Have you ever noticed how clients can be screaming at you without ever making a sound? The messages they send with their body-language tell a lot about what they think and feel. You don’t need to become a body language master, but you do need to know the basics for...
by Chris Fenning | 9 Jul 2026 | Communicating with non-experts, Newsletters
As a specialist in your field, you’ve spent years building your expertise, taking exams, getting certifications. You probably have a string of letters after your name to show the type and depth of your knowledge. (I spent quite a few years gathering letters to put...
by Chris Fenning | 3 Jul 2026 | Finance Articles
If we were grabbing coffee right now to talk about your client meetings, we’d eventually hit on one of the most frustrating moments in sales. You’ve just finished presenting what you think is a brilliant, airtight plan. You think everything is tracking perfectly....
by Chris Fenning | 25 Jun 2026 | Newsletters
One of the communication principles I teach most often is this: Trying to say everything usually means your audience hears nothing clearly. We see it all the time at work. An engineer explains every technical detail instead of the few that matter. A financial planner...
