by Chris Fenning | 23 Nov 2020 | Fundamental communication skills, General information and advice for IT and technical teams, Improving technical to business communication, Keep things simple
Most IT professionals are detail-oriented. This is great when the final product needs to be precise. Unfortunately, too much attention to detail causes mistakes and cost your business money. When you work in a world of absolutes, physical laws, or zeros or ones,...
by Chris Fenning | 18 Nov 2020 | Fundamental communication skills, Other topics
When you think about improving your communication skills, I bet learning public speaking is high on your list of ideas. We are bombarded with images and videos of people on stage, giving inspiring talks and being seen as an expert. They make it look so easy, and we...
by Chris Fenning | 16 Nov 2020 | Fundamental communication skills, Start a message clearly
Last week I published my second book The First Minute — How to Start Conversations That Get Results. One question that came up a few times is ‘Why is the first minute of a conversation so important?’. Of course, you can find out the answer by reading the book — but if...
by Chris Fenning | 11 Nov 2020 | Everyday communication with business teams, Fundamental communication skills, Improving technical to business communication, Speak without using jargon
If you work in IT you have probably heard someone say ‘The business teams don’t understand your jargon’. Jargon is one of the most common communication issues people have with technical teams. And let’s face it, business teams will never understand your jargon. What...
by Chris Fenning | 9 Nov 2020 | Everyday communication with business teams, Improving technical to business communication
Business and IT teams care about different things, but that doesn’t mean you can’t communicate the things business teams care about. Sure, at a high level both groups care about serving customers and making a profit, but at a day to day level business and...
