by Chris Fenning | 5 May 2021 | Advice for business teams communicating with technical teams, Everyday communication with business teams, Improving technical to business communication
Clear communication between teams at work is challenging, especially when teams speak different languages. I’m not talking about English vs French, although that can be a problem. I’m talking about the different job-specific words, phrases and jargon we use every day....
by Chris Fenning | 28 Apr 2021 | Advice for business teams communicating with technical teams, General information and advice for IT and technical teams, Improving technical to business communication
Acronyms, TLAs, abbreviations, initialisms. Love them or hate them, our work communication is full of them and we should stop using acronyms. People and organizations love acronyms. From a simple request to reply ASAP, to descriptions of JAVA solutions using J2EE,...
by Chris Fenning | 21 Apr 2021 | Advice for business teams communicating with technical teams, Improving technical to business communication
Wouldn’t it be nice if everyone understood how the IT systems support the business processes? In an ideal world, the IT teams would know how systems enable and impact business outcomes. But, that’s in an ideal world… Unfortunately, there is often a communication gap...
by Chris Fenning | 14 Apr 2021 | Advice for business teams communicating with technical teams, General information and advice for IT and technical teams, Improving technical to business communication
Hate is a strong word to use. ‘Often dislike’ may be a better description. Whatever words we use, there is no doubt business stakeholders don’t love talking to IT teams. It will come as no surprise to many of you to hear that there is a problem with business and IT...
by Chris Fenning | 7 Apr 2021 | Advice for business teams communicating with technical teams, General information and advice for IT and technical teams, Improving technical to business communication
More and more technical/IT jobs involve regular communication with business stakeholders. Despite this, many companies don’t give technical teams the training they need to become good communicators. What do you think? Are you giving your IT staff the right...
