by Chris Fenning | 11 Nov 2020 | Everyday communication with business teams, Fundamental communication skills, Improving technical to business communication, Speak without using jargon
If you work in IT you have probably heard someone say ‘The business teams don’t understand your jargon’. Jargon is one of the most common communication issues people have with technical teams. And let’s face it, business teams will never understand your jargon. What...
by Chris Fenning | 9 Nov 2020 | Everyday communication with business teams, Improving technical to business communication
Business and IT teams care about different things, but that doesn’t mean you can’t communicate the things business teams care about. Sure, at a high level both groups care about serving customers and making a profit, but at a day to day level business and...
by Chris Fenning | 4 Nov 2020 | Fundamental communication skills, Get to the point, Identify what’s most important, Speak without using jargon, Understand the audience
Communication isn’t a skill that can only be learned from a training course, or read about in a book. Everyday life provides fantastic opportunities to learn how to improve your communication. I’d like to share one of the most valuable lessons I learned and tell you...
by Chris Fenning | 2 Nov 2020 | Fundamental communication skills, Get to the point, Make your intentions clear, Other topics, Start a message clearly, Structure a message
Being clear, and concise isn’t easy. So here are three shortcuts to brief communication. In a previous article, I described how lots of coaches talk about the importance of brief communication and why we should always be clear and concise when we communicate. I also...
by Chris Fenning | 28 Oct 2020 | Fundamental communication skills, Make the purpose of your message clear, Start a message clearly
Making sure your topic is clear when starting a conversation sounds obvious, but you’d be surprised how often it doesn’t happen. Has anyone ever interrupted you to ask ‘I’m sorry, but what does this relate to?’. This question, or one like it, usually happens a...
