by Chris Fenning | 9 Jun 2021 | Everyday communication with business teams, Improving technical to business communication
Many IT departments deliver their work in releases. These are also called iterations, or cycles. Yes, some companies have a ‘continuous release’ capability. But most companies in the world still operate with periodic releases. Releasing new code weekly, fortnightly,...
by Chris Fenning | 2 Jun 2021 | Everyday communication with business teams, Improving technical to business communication
How often do IT teams accept impossible deadlines? Too often. This is bad for the IT team because it increases workload and stress. It is also bad for the business stakeholders who end up missing their delivery dates. A typical scenario: The business says a solution...
by Chris Fenning | 26 May 2021 | Communication skills you need at work, Everyday communication with business teams, Give status updates, Improving technical to business communication
Business stakeholders don’t like to be told that an IT deliverable is delayed. But we live in a world where delays happen. If you work in IT, and if you want to have less frustrated business stakeholders, then you need to know how to talk about delays. If you’d like...
by Chris Fenning | 19 May 2021 | Create a summary, Fundamental communication skills
Being able to summarise complex things at work is important. But we don’t do it very well. If you want to improve your descriptions, make sure you avoid these three mistakes and create great summaries. A comment I often hear from attendees at my workshops is ‘My topic...
by Chris Fenning | 12 May 2021 | Communication skills you need at work, Present formally, Present informally
Many people turn to books as a starting point to improve communication skills. But with over two million new books published every year, how do you find the best ones? To save you from a long search, I’ve put together a list of award-winning business communication...
