by Chris Fenning | 8 Oct 2021 | Business language, Improving technical to business communication, Understanding the business perspective
How do we know when to use business language at work? This simple question has a not so simple answer – it depends. It turns out, using business language is a matter of perspective. In a previous article I described the three languages we use at work. These are...
by Chris Fenning | 6 Oct 2021 | Fundamental communication skills, Get to the point
Very few people work completely alone. Most of us work with other people whether it is with our own team, someone in another department, or directly with a customer. Whenever we communicate with other people at work, we need to make it clear what we need or want. But...
by Chris Fenning | 4 Oct 2021 | Create a summary, Fundamental communication skills
Communicating clearly at work often means having short conversations about really big topics. Unfortunately, there isn’t time to explain everything we want other people to know. The solution is to strip the topic down to the essential parts, keeping just enough...
by Chris Fenning | 1 Oct 2021 | Fundamental communication skills, Use appropriate language
What language do you speak at work? I’m not talking about English or Spanish. I’m talking about the type of language you use to communicate ideas and information. Is it business language, or technical language? Or something else? Despite what we like to believe,...
by Chris Fenning | 29 Sep 2021 | Fundamental communication skills, Other topics
Why do some executives use vague and complex language in public statements? Why can’t they use simple, plain language that everyone can understand? If you are an executive and need to make a public statement make sure you avoid these three things that make public...
