by Chris Fenning | 20 Feb 2026 | Newsletters
What do you do when someone seems to deliberately ignore your messages, then accuses you of not telling them something important? This is the situation someone wrote to me about recently, asking for help. It is such a common problem I thought it might help to...
by Chris Fenning | 5 Feb 2026 | How to explain specific technologies to business teams, Improving technical to business communication, Newsletters
This week’s winner of “Terrible Technical Emails” is Google. Why? Well, see for yourself. The message announced an update and here’s how it started: “Cloud Observability has launched a new OpenTelemetry ingestion API that supports...
by Chris Fenning | 23 Jan 2026 | Communication skills you need at work, Newsletters
If you like the practical communication tips I share in my newsletter each week, here’s a bonus: four people I genuinely recommend for clear, useful advice on workplace communication. Think of this as your “communication skills shortcut” — follow a few of these and...
by Chris Fenning | 22 Aug 2025 | Give status updates, Newsletters
Do you love status update meetings? A dozen people logged into a 60-minute status update meeting taking turns to talk about work they have done. By minute 12, two people are clearly checking email. One has dropped off the call, and when someone raises an actual...
by Chris Fenning | 26 Jul 2025 | Fundamental communication skills, Make things relevant, Newsletters, Start a message clearly
A sad truth about communication at work: Having an important message doesn’t mean people will listen. Important updates, great ideas, and even urgent warnings can all go ignored—if your audience doesn’t see why it matters to them. So how can you improve the odds that...
